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Web Conferencing Support

 

 

 

System Requirements

Installation

Hosting your first meeting

Joining a meeting

Scheduling a meeting

Add minutes to your account

Check your usage statistics

View how to videos

Web Conferencing

Support

System Requirements
-Windows platform (95, 98, ME, NT4, 2000, XP)
-Internet Explorer or Netscape version 4 or later
-32 MB RAM, Pentium rated processor or better
-Internet connection (56k or greater recommended)

Installation of client software

Meetingroom7 uses Microsoft® ActiveX controls or Netscape plugins to connect and run online meetings.
When you connect to the browser test page, the page detects whether or not your computer has the necessary ActiveX controls/Netscape plugins installed. If the page detects that it is not installed you will be prompted to wait for a single file download. This file is approximately 1.8MB in size, which over a 56k dialup connection should normally take about 5 minutes.

When the file has been downloaded successfully, you will be prompted to "install the citrix ica web client", you should answer yes to all questions including agreeing to the license agreement, within the installation steps. Failure to do so will cancel the installation and the process must be restarted.

When the installation has finished you should restart your web browser, and return to the browser test page. If the javascript, java, and cookie tests pass, click on the 'Test Connection Capability' button. You will then see a message box stating 'connection in progress', and then the background will change to black and you should see a message 'Browser Test Successful', when you do, click 'OK' to close the window.

Issues
If you see a message stating 'there is no citrix server at the specified address' or 'there is no citrix server on the specified subnet', you may have firewall locks in place that prevent communication between our servers and your computer in this manner.

If you see a message prompting you to choose what to do with a file named 'launch.asp' then the client has not been installed correctly or installed at all.

Hosting and Joining Online Meetings - a first time primer...

Hosting your first meeting
  
To host an online meeting, log into your account by either entering your email address for express activation users, or the enterprise account name for enterprise accounts.

  When you have logged into your homeroom, click host a meeting, this will bring up the meeting room control panel where you input various details about your online meeting.

Enter your email address
   This will be your identification within the meeting
Choose a roomname
   Choose a memorable roomname such as 'sales' or 'marketing_promo'
Choose a passcode
   This will designate a certain level of security for your meeting, choose a passcode that is easy to remember and is also unique
Screen Resolution
   This designates the size of the window that will contain your online meeting. You should choose a resolution that is comparable to that of the people who would potentially join your meeting. For instance, if you know that most of the joiners for the meeting have a smaller to average size monitor, you should choose '800x600'
Meeting Type
   Working
   This option will give everyone in the meeting control of the 'virtual' mouse and keyboard. If you wish to have others in your meeting contribute to the editing of documents, or have them control the presentation, you should choose this option.
   Presentation
   Selecting this option will only allow the host control of the 'virtual' mouse and keyboard. If you are giving a presentation in which you want to be in control of everything, you should select this option.

Next, click the 'start online meeting' button and after a few seconds a large box will appear on the screen. This is the online meeting. You should now tell your attendees to join your meeting. If you wish to send them an email, click on the 'send invitations' link on the homeroom page.

Joining a meeting

You may join a meeting either from the join a meeting page on the main site or from within your account area. Joining a meeting does not deduct minutes from your account, only the host of the particular meeting will have minutes deducted from their total.

To join a meeting, make sure you have checked for firewall and client compatability by going to the browser test page. This will insure that you will have no problems once the meeting has started and it is time to join. Once you are comfortable with the testing results, return to the join a meeting page and enter in your email and the roomname and passcode supplied to you by the host either via email or by themself. Click the 'join online meeting' button when finished.

You will then see a box stating that the connection is in progress and it is initiating, a large window will appear containing the current meeting, you will see your email address appear in the attendees list and it will be highlighted, indicating you have just joined the meeting.

You may or may not have control of the 'virtual' meeting mouse and keyboard, depending upon whether or not the host has designated the meeting as 'presentation' or 'working'.

When you wish to leave the meeting press the 'Ctrl' key while simultaneously pressing the 'F12' key, and the window will close. The meeting will continue to run as long as the host does not exit.

Scheduling a meeting

Scheduling a meeting is available to our express activation users and enterprise account holders only.

To schedule a meeting, log into your account, and then click the 'schedule a meeting' link on the left

Add minutes to your account

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