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White Papers

Call centers Sizing trunk groups Voice network Voice over IP

 

 

Data Communication White Papers

VoIP Protocols

This white paper describes the protocols which are typically involved when transporting voice over an IP based network.  A basic understanding of the protocols is required in order to understand the bandwidth overhead of voice over IP and the Quality of Service issues surrounding the technology.

 

VoIP Bandwidth

There are many factors involved when calculating the bandwidth required through a network.  This white paper aims to explain these factors, and to offer a simple means of making such calculations.  It starts with a basic 'rule of thumb', and then expands this to take specific voice coding algorithms into account.

 

What is an Erlang?

An entry level white paper describing the telecommunications unit Erlang, and it's application in teletraffic theory.

 

Dimensioning trunk groups

This white paper discusses a method of optimising the number of lines in a trunk group based on the traffic carried by that trunk group. This is known as dimensioning a trunk group.

Call center design

This white paper describes the steps involved in assessing the staffing requirements of a call centre and estimating the number of trunks (central office lines) required to serve a call centre for incoming calls.

 

Voice network design

This white paper describes the principles behind and advantages of the proper design of private voice networks.

 

 

 

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